Single Person Discount Review Service


Market leading cancellation rates

Our SPD reviews come with no upfront fees, market-leading cancellation rates and simple online services.

NPS SPD Review Service

Delivered from our UK business centres our high performing team use market leading analysis tools making our SPD review services a fast and effective way to reduce fraud and error in Council Tax discounts. Fully trained and accredited assessors deal sensitively with the public and use real-time data to deliver immediate results.


We take complete ownership of the process using sophisticated data matching so our team are able to quickly analyse and investigate the eligibility of claims, accurately targeting individuals incorrectly claiming SPD.


We also make it easy for your customers by providing a web portal for online responses and optional enquiry handling at no extra cost.

Generating over £48m for 170 reviews

District wide review generated £2million for Staffordshire County Council

Northgate Public Services was selected for a three year partnership that would deliver two SPD reviews across the following councils. The councils used different systems, operating policies and methods of updating records so NPS worked closely with them to ensure that local needs, working arrangements and timescales were considered.

"Following a full tender process in 2012, Staffordshire County Council awarded a three year framework to Northgate Public Services for a fully managed SPD review. All eight Districts have subsequently conducted their reviews with NPS’ ability to incorporate local variations, preferences and to work on all three major revenues systems particularly impressive. The results have been significant; generating approximately £2,000,000 in additional Council Tax Revenue. NPS clearly have vast experience in delivering this service - combined with a professional approach and their tried and trusted processes - made the whole process hassle free for us."

~ Rob Wolfe , Local Taxation and Benefits Manager, Cannock Chase District and Stafford Borough Shared Service

London Borough of Croydon has already generated over £4million from a series of reviews with £1millon raised from single review

We’ve been working with Croydon since 2011, following a successful 2nd review where NPS and Croydon generated an additional £1million, Croydon entered into a 4 year agreement. It’s not just the large financial benefits that has developed the relationship, it’s also the attraction of little involvement from Croydon on the risk and reward basis.

"NPS’ understanding of our local procedures was first class. This has been our second review and the ssuccess of the project, we have generated over £1m in our council tax base, has meant we have now entered into a 4 4 year arrangement. The way the project is devised around risk and reward supported by a managed service has resulted in little involvement for Croydon whilst we benefit from the considerable financial improvements"

~ Mark Fowler, Head of Income, Exchequer and Benefits, Resources and Customer Services London Borough of Croydon Council

Long term partnership in place following a successful review generating £940,000 for the council

Utilising resources from our dedicated SPD team, we carried out a fully managed review of more than 89,500records in just 11 weeks. The review identified 4% of incorrect claims, which generated a potential additional £940,000 of council tax revenue.

"From conception to completion we are very pleased with the results of the NPS SPD review generating potential additional £940,000 Council Tax revenue. It was important to us to undertake a review to maximise our in-year billing and by using NPS experienced team to undertake the review, it enabled our in house team to focus on core Council business. The team in Hartlepool was very professional, ensuring our Council Tax records were up to date."

~ Brian Murphy, Income Team Manager, The City of Edinburgh Council

Rapid implementation and delivery

Reviews completed in 12 weeks

Long term relationship with Experian

Use the most sophisticated data

We take on the full financial risk

A ‘payments by results’ service

Domain knowledge and expertise

Expert users of NPS, Capita and Civica

Purpose-build UK Business Centre

Provides capacity and flexibility

Online forms to verify changes in circumstances

Quick and accuratereviews

Flexible procurement options

You decide on the type and length of the agreement

Better for the claimant

LoCall numbers used on each contract

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Northgate Public Services (UK) Ltd Peoplebuilding 2 Peoplebuilding Estate Maylands Avenue Hemel Hempstead Hertfordshire HP2 4NW

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