NPS Housing Online
Taking self-service to the next level
With simple screens that display clearly on any device, NPS Housing Online provides 24/7 access to a whole range of services. By helping your customers to find information, request repairs or manage payments with ease, it delivers great customer service at significantly lower cost.
NPS Housing Online
NPS Housing Online is the next generation of self-service solutions. Built for ease of use on any device and with full integration to the back office, it’s designed to get as many customers as possible to take control and free up more staff time as they do.
Quick and easy access
With a great look and feel and screens that adapt automatically for tablets, smartphones or PCs, NPS Housing Online provides tenants with quick and simple access to information, however and wherever they want. Customers can log into NPS Housing Online using a social media account, such as Facebook or Twitter, or using a corporate website account.
Transactions completed online are around 20 times cheaper than those managed by phone, making self- service a great option to deliver better services on limited budgets.
And with NPS Housing Online covering all high-volume activities you can offer instant customer service, free up staff to support people and deliver a quick return on your investment.
NPS Housing Online enables your customers to sign up, make contact, request repairs, complete applications and manage their accounts, all with no manual intervention from staff.
Payments are simplified, with transaction histories, bills, and direct debit information - including for service charges - available at the touch of a button.
Maintenance information is shown on a summary screen from which customers can request a repair, chase progress or review planned activity for communal areas as well as homes.
People can submit or amend housing applications, find out if they’re eligible to join a waiting list, request advice and even respond to consultations. All screens have a common look and feel and the theme can be easily configured to match in- house style.
Unlike standalone self-service solutions, NPS Housing Online is fully integrated to the back office. It means no re-keying and no costly integration, making it an ideal solution for staff and customers alike.
Fully integrated with NPS Housing, so no re-keying of data
Improved customer service, with a single point of contact
Reduces avoidable contact
Staff freed up to focus on higher valuetasks
Information is quickly and easily available on a range of devices
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