Capture and index every email from any source
Email correspondence is growing fast, and staying on top of the volume is key to cost-effective service delivery.
With an average of 122 business emails sent and received per user, per day, poor email management can significantly impact customer service. Capturing emails to NEC Document Management enables better correspondence management and improved customer service, but manually capturing emails to the NEC Document Management repository is a drain on resources.
NEC eMailroom offers an easy solution that enables the efficient capture of emails to NEC Document Management from corporate inboxes.
eMailroom Managed Service – reduces the effort required to capture emails by 100% and provides a comprehensive solution for capturing, classifying and indexing emails.
eMailroom Managed Service
eMailroom is our fully managed service for the capture of emails from corporate inboxes.
From our UK Business Centre, our NEC Document Solutions team monitor corporate inboxes and carry out the full process of capturing, classifying and indexing any document that is received electronically. This includes eforms, bailiff reports and other documents as well as emails.
The service provides the same classification and indexing capabilities as eMail Connect but in addition guarantees the 100% indexing of every email, thereby completely removing the expensive overhead of capturing and indexing emails for authorities.
Delivering better services and supporting change
The eMailroom Managed Service ensure that emails are quickly captured to NEC Document Management. Once the emails are stored within NEC Document Management they can be immediately distributed to teams for processing and are available to all staff, delivering faster customer responses and a better informed customer service team.
eMailroom Managed Service can simultaneously process emails from cloud-based and local email systems, making them ideal for authorities using a mix of systems or making a staged move to the cloud.
Better customer service, through a faster response to queries
Central accessible repository for all citizen emails
Faster and more accurate indexing
Real flexibility, allowing different indexing rules to be applied to different email types
Supporting the transition to cloud, by managing mail in Exchange, Office365 and Google concurrently
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