End to end Blue Badge expertise
Our software and services provide end to end support for busy Blue Badge teams. We can help you transform customer service and stay on track while tackling increased applications, staff holidays and more.
Full range of support
We’ve delivered highly efficient Blue Badge services for seven years. This means our team is uniquely placed to provide everything from on-demand processing to fully managed services.
In 2017, Lincolnshire Council called on us for urgent support when they lost their PSN connection. We were able to start processing applications within four hours.
We also deliver a fully managed service for Birmingham City Council. Making use of our leading CMS, this multi-channel service has helped them to transform how they work, speeding up processing and reducing their costs by 47%. We’re providing a managed service for the London Borough of Redbridge too, as they were struggling to replace an experienced in-house team.
No two councils are alike, and we understand the importance of local policies and procedures. Our team works with you to understand your processes and standards so that we can work to high degrees of accuracy, fast.
We can help with:
- Handling all initial queries through a local-code number and dedicated email
- All forms of data entry and processing, including applications
- Requesting missing information or documentation
- Processing all types of documents, whether paper or electronic
- Desktop assessments in line with your procedures
- Managing credit and debit card payments
“The speed with which [NPS] were able to assist with our 'out of the blue' request was amazing and really helped us maintain the service.”
~ Lauren Grosvenor, Team Leader, Lincolnshire County Council
Powerful software for Blue Badge management
Blue Badge application volumes have been rising steadily in recent years. Now authorities are facing as much as a 30% increase from August 2019 when eligibility extends to hidden disabilities.
Councils planning the extension of their service to cover cognitive impairment, autism and anxiety conditions are facing the challenge of managing extra applications and enquiries but without certainty on volumes.
Our user-friendly Blue Badge case management system is helping 80 authorities to stay on top of this growing caseload. Fully integrated with the national system, it comes with advanced reporting tools to predict demand peaks and lets you send letters, emails and SMS with ease.
We provide proven end-to-end support, from a powerful CMS and on-demand application processing to fully managed services that deliver great results.
KEY BENEFITS INCLUDE:
7 years’ experience managing Blue Badge services
80 customers using our Blue Badge CMS
Cost effective services that help you flex to meet demand
Lower staff costs by avoiding short term recruitment and training
Quick, accurate and sensitive management of applications and enquiries