NPS Services


Adult Social Care Financial Assessment Reviews

By ensuring that non-residential care packages are based on accurate income assessments we can help you reduce your costs and provide exactly the right support to citizens.

Proactive assessment

With resources so stretched, very few Local Authorities have the capacity to conduct full reviews on existing social care packages which can lead to significant losses in revenue. Our review service checks the income declared in each assessment against real time data from the DWP Searchlight database and identifies citizens who are not claiming their full benefit entitlements. Having assisted citizens to claim the correct Benefits entitlement where appropriate, we then confirm or recalculate the care package with the correct information. For Walsall Council we assessed more than 1,000 care packages, identifying additional entitlements in 460 cases and are on track to save the Council over £12,000 every week.

By recalculating more than 1,000 care packages, Walsall Council expects to save £624,000 in the next 12 months.

How it works

Led by an experienced adult social care manager, our reviews are delivered over 12 weeks, with the review of existing assessments delivered within the first month. This enables us to maximise the number of citizens making applications for the additional benefits they may be entitled to:

  1. We review the income declarations in all existing financial assessments against DWP ‘Searchlight’ records, recalculating care packages and updating all necessary systems.
  2. We send letters to citizens with a possible benefit entitlement, providing a staffed helpline and email inbox and also following up by phone after 14 days to check receipt and offer support.
  3. Where opportunities to maximise benefit are identified, we carry out a second review of the income detail held in Searchlight in order to determine whether citizens have made the necessary applications.
  4. We then update all necessary systems and ensure the Council has current status on the full caseload for further follow-up.

For Walsall Council, it’s been a fast and efficient route to an improved service:

“Having up to date income records has enabled us to deliver the right financial support, improve our data and encourage hundreds of people to apply for benefits. By taking a proactive approach with NPS to checking entitlement we are on track to save more than £600,000 per year.”

~ Mark Fearn, Programme Leader, Walsall Council

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